The bright side is they now know me so well I don't have to identify myself, I don't have to explain the situation, I don't have to do anything but show up and sit on their little irritating plastic bench, and the clerk goes to the computer and figures out why they don't have the iBook ready this time.
According to today's report, they have all the parts finally, they just haven't had the chance to assemble them. Uhhuh. But they're going to ``prioritise'' it; apparently up until this point I've just been one of those little nagging things they mean to get around to. What does prioritizing mean?
Well -- after a call to somebody -- they're going to try really hard to have it tomorrow. Can I rely on that?
Well -- after a call to somebody else -- they're going to do everything they can to get it ready as soon as possible. I'm leaving the country Thursday and cannot possibly pick it up this year if it's not done by Wednesday; will I see my iBook this year?
Well, I'm generating a lot of internal phone calls at least. It's all too late, of course; they've got me angry, and their last chance to make it better just by fixing the computer was wasted when they couldn't bother to get it done today.
Trivia: The Clink was a London debtors' prison destroyed in 1780. Source: The Map That Changed The World, Simon Winchester.
Currently Reading: In Search of Wonder, Damon Knight.